Our Customers
Whether your new home dream is years in the planning or a change spurred by a career relocation, designing and building a home is a major undertaking.
That's why we take a personal approach to every customer engagement. Simply put, we work to understand your dreams, desires and designs for your custom home.
During the course of design, we ask a lot questions but mostly we listen to you. We also expect our customers to ask a lot of questions of us. Communication is vitally important throughout the development and construction both before and after closing.
That's why we make ourselves available to our customers to answer their questions, address their concerns, and offer our advice and guidance to ensure an enjoyable home-building experience.
Our small size and niche focus, along with an unrelenting focus on quality, craftsmanship and design, help to set us apart from other home builders.
Our clients' complete satisfaction during all phases of construction and at completion of your home is at the heart of our business at Napier Signature Homes.
Here’s what others say:
First,
I would like to say that the finished product is spectacular. In just
the three short weeks that I have been in my home, I have come to feel
the fruits of your labor. I already enjoy it more than I ever even remotely
expected.
Second, for a custom home like mine to be built over a period of two years,
and the costs have come within 0.1% is a direct indication of how meticulously
you controlled the costs and our original contract budget.
Third, the quality of your subcontractors and the quality of their finished
product is beyond reproach. They were courteous and efficient, and if
they made mistakes they corrected them in a timely manner and did not
cut corners. 
Bill Barnes
Napier Signature Homes' client of Cherokee Road
I have difficulty
finding words to describe how much our partnership with Rich Napier
and Napier Signature Homes has meant to the RSOL and the 2006 Designer
House.
Not only has Rich built us our dream house but also he is willing to
share his profits with us – all of this to insure that our Richmond
Symphony continues to make beautiful music.
Rich Napier is a gem. He is a great designer and builder. He is honest
and of the highest integrity. It is our honor to call him friend.
Meg Fontaine
Price
Chair, 2006 Richmond Symphony Designer House
We moved into our home in April 2006. It is even better than expected. Napier Signature Homes has been wonderful about follow-up. Any post-construction problems have been promptly attended to. We would recommend Rich Napier and Napier Signature Homes to anyone.
Mary Ann Wolfgang
Napier Signature Homes' client in Midlothian, Va.
One major factor that lead us to select Napier Signature Homes was their innovative designs and attention to detail, which was far superior to other builders we interviewed. During the design phase, their architect met with us regularly to design and subsequently modify our house plans until we were satisfied with our vision. They understood our dream and gave us a sense they would work diligently to make it our reality.
Another factor for us was the level of trust and sense of open communication we were able to establish with Rich and his team. We felt very comfortable with his company, their values and building process.
Ross Disney
Napier Signature Homes' client in Midlothian, VA
Napier Signature Homes listens and assists homeowners in building beautiful creative homes; they volunteer time and funds to help our community maintain a varied housing supply and they have an honest, impeccable reputation.
Jeanie T. Bode
Senior Vice President, Construction Lending at First Market Bank